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Job Description
Equivalent of the completion of the twelfth grade and an Associate of Arts Degree in a computer related technology.
May be substituted by experience of an exact nature. Knowledge of Macintosh and Windows/DOS personal
computing hardware repair; personal computer software applications high speed networking; proper office methods
and practices; modern computer techniques, methodologies, principles and practices. Must have excellent people
oriented skills and understanding.
Job Specification
MINIMUM EXPERIENCE:
Over three years of increasingly responsible experience in a hardware and software support capacity in a user
oriented environment. Hardware experience must include Apple Macintosh and Windows/DOS systems, printers,
modems, scanners, other peripherals, and terminals/equipment connected to centralized host systems. Background
in the installation and trouble shooting of desktop software applications. Understanding of the purchasing and
tracking of parts and repair inventory systems, budgeting, problem system tracking, and troubleshooting
methodologies required.
DESIRABLE EXPERIENCE:
Over four years of experience in a hardware support capacity, one year of which includes working in a school or
school district environment. Knowledge of Macintosh OS, Windows, DOS, Novell, WindowsNT, AppleShare,
AppleShare Pro, Microsoft Office, troubleshooting tools, Local Area Networks, Wide Area Networks, Unisys and
DEC mainframe connectivity are all desirable experience attributes.
CREDENTIALS AND/OR SKILLS AND ABILITIES:
Ability to diagnose and repair equipment in school site and district offices; operate and have a sound technical
understanding of a wide variety of personal computing equipment and software; follow manuals and read
complicated instructions; understand and carry out oral and written instructions; use appropriate and correct English,
spelling, grammar and punctuation; perform arithmetic calculations with speed and accuracy; operate a variety of
standard office equipment including personal computers, printers, copiers; work independently; communicate
effectively in written and oral form; establish and maintain effective work relationships with those contacted in the
performance of required duties; maintain and actively pursue personal knowledge of current industry trends and
technological advancements within the computing field. Valid California driver license required. Be flexible and
receptive to change.
SUMMARY OF POSITION:
Under general direction of the User Support Supervisor, performs a variety of tasks including; acquisition,
installation, and maintaining, of personal computers and software, with local area network and wide area network
connections; provides installation and support of equipment connected to centralized host systems; assists user
Source: http://www.mustakbil.com/job/70791/
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