American Airlines wants flying to be more personalized, giving 17,000 flight attendants a Galaxy Note

American Airlines and Samsung have joined forces in the past to bring in-flight entertainment to travelers by way of the Samsung Galaxy Tab 10.1 and now they're expanding their deal and starting a new initiative. American Airlines will be handing out the Samsung Galaxy Note to flight attendants to help make traveling possibly a little bit more enjoyable. The Galaxy Note will be loaded with customer information so flight attendants will have access to a wide array of details:

• Access customer information such as name, seat number and loyalty program status in a seat map view and customer list view;
• Record meal and beverage preferences for premium class customers;
• Easily identify high-value customers seated in the premium cabins and in the main cabin, and customers requiring special assistance
• Provide customers with connecting gate, flight delays and weather information – pending FAA approval, all information will be automatically updated when Wi-Fi is available on the aircraft.

In total, approximately 17,000 flight attendants will have the devices in their hands starting later this year through mid-2013. As noted in the press release below, the Samsung Galaxy Note was chosen based on flight attendant feedback over a number of months and testing various devices. The large display, thin profile and durability won out as well as the include SAFE security features.

Source: American Airlines

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